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home warranty of america class action lawsuit We're in Middleton, Tennessee and everybody who comes is friendly and talkative. And while we haven't had any major claims over the last few years, having a home warranty has given us a peace of mind more than a value in dollars. I was looking for home warranty companies online when I bought a house. Some of the services that Home Warranty of America offered like the pool equipment were a little bit more cost effective than the other companies. And signing up for the service was fast, simple, and easy. I did everything online and I've had to call just to make sure they were getting the information.

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Request service. Sign in to place your request online or call 800. 992. 3400. Schedule an appointment. A service provider will contact you to schedule a mutually convenient appointment. Repair or replacement. The service contractor will diagnose and repair or replace your covered item. Simple repairs are typically made during the first appointment. In some cases, parts may need to be ordered and additional visits may be needed to complete the repair or replacement. Home warranties are often confused with homeowners’ insurance plans and are often referred to as home warranty insurance.

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The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later. Torine said then heard from a CCHS senior claims manager, who said she would be handle everything.