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 I told 2 10 to never use that company again. They were the worst in the world. 2 10 told me that I could go on the website and make notes about the vendors. But I was so frustrated. I didn't wanna do that. At that time, I just wanted our air conditioner fixed. A year later, we had a different problem with our air conditioner and I called 2 10. They put out the call to somebody else in another city. There were air conditioning companies 10 minutes from our house. They didn't need to send somebody from another town to us. There was another situation.

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We'd hoped this would alleviate stress and unexpected expenses, but instead it has only added stress to our lives. Just to get a few small leaks repairs has taken over two months and one of them is still not fixed. Their contractor was definitely sketchy. AHS had us find our own contractor to diagnose the other, unfixed leak and said to have the contractor call in. Problem is of course the call wait times are over 30 minutes and the contractor wasn't going to wait on hold that long. I waited and AHS refused to discuss policy coverage on the repair since I wasn't the contractor. AHS refuses to make outbound calls to customers or contractors except if you request a supervisor, then you get a call back within 24 hours with more platitudes, but no actual resolution. Really disappointing. I am buying a 100 year old home with a 50 year old furnace that, while still chugging away, I've researched to find it is incredibly difficult and expensive to get parts for. It will likely need to be replaced within a few years and would certainly save on home heating costs to replace it sooner rather than later. I was going to rely on a home warranty to help with this, but after reading a bunch of articles online, I found this one on Angie's list, which saved the day AGAIN.

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I'll be sure to update after this is resolved one way or another. All I can do is warn others, find another group that expedites things like this. HVAC, washing machine, those need to be handled within a couple of days not several weeks. Should you buy a home warranty plan to cover your AC Unit or not?That is the question!If you buy one, please do not buy it from 2 10 Home Warranty!BUYERS BEWARE!I AM HIGHLY DISAPPOINTED!If I could give a negative star rating I most certainly would do so. I placed a Service Request for my HVAC System on June 19, 2018. It is July 27, 2018. I REPEAT it is July 27, 2018 and my HVAC issues have not been resolved. 2 10 Home Warranty dispatched an unqualified and inexperienced contractor named AIR DESIGN A/C and Heating to my home. They visited my home on 5 different occasions. Aren't they qualified technicians?The first time they came, they went into the attic, checked the unit outside, and claimed they repaired the AC less than 10 mins. I stated that the AC is still not cooling very well.